Customer Privacy Policy

This Website is the exclusive property of Arneg España, with registered office in Avda. de la Industria, 32  2nd Floor, 7 Office 28108 ALCOBENDAS Madrid – SPAIN, ("Arneg"). The aim of this policy is to inform data subjects about the different treatments carried out by this organization through the Website and affecting their personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
1.1 In conformity to articles 13 and 14 of EU Regulation 2016/679 (General Data Protection Regulation), Arneg informs Users that it processes the personal data necessary to identify individuals (e.g. name, surname, e-mail, telephone no., etc. – hereafter “Personal Data”).
Arneg assures Users that their Personal Data will be processed according to the principles of correctness, legality, transparency, confidentiality and respect for Users' rights.
The Controller is Arneg ESPAÑA, with registered office in Avda. de la Industria, 9 28108 ALCOBENDAS Madrid – SPAIN.
By accepting these General Conditions, Users consent to the processing of their Personal Data.
1.2 Purposes of processing
Personal Data submitted by Users may be processed for purposes related to navigation of the Website and use of the Services and Content provided, in accordance with article 6.1 letter b) of GDPR, and in particular to:
1. permit Users to register on the Website;
2. manage and maintain the Website;
3. permit Users to benefit from the Services offered and to access Content;
4. fulfil pre-contractual, contractual and fiscal obligations deriving from existing relations with Users;
5. fulfil obligations established by law, regulations, European community standards or orders from the Authority;
6. prevent or identify fraudulent activities or abuses likely to damage the Website;
7. exercise Controller’s rights (e.g. legal defence rights).
Only with Users' previous and specific consent, Arneg may also process their Personal Data to distribute commercial newsletters and promotional material concerning products, to carry out market research or other sample-based research, to monitor levels of customer satisfaction and to distribute material concerning Arneg events and initiatives.
1.3 Methods and Nature of Processing
Personal Data may be processed by computerised, telematic and paper-based systems, using organisational and processing logic strictly suitable for the purposes concerned and able to guarantee the security, integrity and confidentiality of data in compliance with the organisational, physical and logic measures specified by applicable legislation.
Personal Data may be processed by persons working as data processors inside or outside Arneg.
If necessary for the purposes for which it was collected, personal data may be communicated to third parties within the European Union and in other countries, with the safeguards established by European legislation. Personal Data will not be disclosed in any way other than to these third parties.
Bearing in mind the purposes of processing described above, Users understand that their refusal to submit some or all of their Personal Data, or the submission of incorrect Personal Data may make it impossible for them to navigate the Website, use its Services or access its Content.
Users' Personal Data will be kept for the duration of their relationship with Arneg and for the time necessary to fulfil the purposes described above but for no longer than 10 years after the conclusion of the relationship.
Once the data are no longer necessary for the processing in question, they will be properly blocked to, where appropriate, make them available to the competent Public Administrations and Agencies, Judges and Courts or the Public Prosecutor's Office, in accordance with the limitation period of the actions that may arise from the relationship maintained with the client and/or the legally envisaged retention periods.
1.4 Users' rights regarding Personal Data
Users may, at any time, exercise the rights granted them by article 15 of GDPR, as listed below:
1. to receive confirmation as to whether their Personal Data are being processed or not, and if so, to access that data;
2. to be informed of the purposes for which their Personal Data are processed, the categories of data concerned, the recipients or categories of recipient to whom their Personal Data have been or will be disclosed and, if possible, the period for which data will be stored;
3. to demand the rectification or erasure of their Personal Data or to restrict the processing of their data;
4. to object to processing of their Personal Data;
5. to obtain data portability  of their Personal Data;
6. to withdraw consent, where required (the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.);
7. to lodge a complaint with a supervisory authority.
Users may exercise their rights by writing to Arneg at the following email address
The data subject guarantees that the data provided are true, accurate, complete and up-to-date; committing to report any changes with respect to the data it provided, through the channels enabled for this purpose and indicated in point one of this policy.
The data subject will be liable for any damages, both direct and indirect, that may result from non-compliance with this obligation.
In the event that the THE data subject provides data of third parties, declares that he/she has the consent of the interested parties and undertakes to transfer the information contained in this clause, exempting the organization from any liability arising from the failure to comply with this obligation.